Privacy Policy
Go Back to HomepageEffective Date: March 31, 2026
Website: evchargerinstallationkw.ca
This Privacy Policy explains how EV Charger Installation KW (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects the personal information of visitors and users (“you” or “your”) of our website located at evchargerinstallationkw.ca (the “Website”). This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and all applicable Ontario and Canadian federal privacy laws.
By accessing or using this Website, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use this Website.
1. Definitions
“Personal Information” means information about an identifiable individual as defined under PIPEDA, including but not limited to name, email address, telephone number, home address, IP address, and any other information that can be used to identify you directly or indirectly.
“Service” refers to the informational content, educational resources, and contractor-matching services provided through this Website.
2. Information We Collect
2.1 Information You Provide Directly
When you submit a quote request form, contact form, or otherwise communicate with us through this Website, we may collect the following personal information: your full name; your email address; your telephone number; your home or property address; details about your home’s electrical system (such as panel amperage, service type, or charger preferences); any additional information you voluntarily include in the message or inquiry fields of our forms.
2.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically through cookies, server logs, and similar technologies, including: your Internet Protocol (IP) address; browser type and version; operating system; referring URL and pages visited on our Website; date, time, and duration of your visit; device identifiers and screen resolution; language preferences.
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixel tags) to improve the functionality of our Website, analyze traffic patterns, and personalize your experience. Cookies are small text files placed on your device by your web browser.
Types of cookies we use include: Strictly Necessary Cookies, which are essential for the Website to function properly and cannot be disabled; Performance and Analytics Cookies, which help us understand how visitors interact with our Website by collecting anonymous statistical information; Functional Cookies, which remember your preferences and settings to provide enhanced functionality.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling cookies may affect the functionality of certain parts of this Website.
3. How We Use Your Information
We collect and use your personal information for the following purposes, each of which constitutes a reasonable purpose under PIPEDA: to respond to your inquiries and provide the information or services you have requested; to match you with vetted, licensed electrical contractors in the Kitchener-Waterloo region who specialize in EV charger installation; to transmit your contact details and project information to up to three (3) selected contractors so they may provide you with installation quotes; to communicate with you about your inquiry, including follow-up correspondence; to improve, maintain, and optimize our Website, content, and services; to analyze Website traffic and usage patterns to enhance user experience; to comply with legal obligations and enforce our Terms of Use; to protect the rights, property, and safety of our Website, our users, and the public.
4. Consent
4.1 Express Consent
By submitting your personal information through any form on this Website, you provide express consent for us to collect, use, and share that information for the specific purposes identified in Section 3 above, including sharing your information with licensed electrical contractors for the purpose of providing you with EV charger installation quotes.
4.2 Implied Consent
By browsing this Website, you provide implied consent for the collection of non-personal and technical information through cookies and similar technologies as described in Section 2.3.
4.3 Withdrawal of Consent
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact us at contact@evchargerinstallationkw.ca
Please note that withdrawing consent may limit our ability to provide certain services to you. We will inform you of the implications of withdrawing consent at the time of your request.
5. Disclosure of Information to Third Parties
5.1 Contractor Partners
When you submit a quote request, we share your name, contact information, property address, and relevant project details with up to three (3) independent, licensed electrical contractors in the Kitchener-Waterloo area. These contractors are independent businesses and are not employees, agents, or affiliates of this Website. Once your information has been shared with a contractor, that contractor’s own privacy policy governs their use of your personal information. We encourage you to review each contractor’s privacy practices.
5.2 Service Providers
We may share your information with third-party service providers who assist us in operating our Website, processing data, hosting services, email delivery, and analytics. These service providers are contractually obligated to use your personal information only for the purposes for which it was disclosed and to maintain appropriate security safeguards consistent with PIPEDA requirements.
5.3 Legal Requirements
We may disclose your personal information without your consent where required or permitted by law, including: in response to a valid court order, subpoena, warrant, or other lawful request by a Canadian government authority; to comply with applicable federal or provincial laws and regulations; to protect the rights, property, or safety of this Website, its users, or the public; in connection with a business transaction such as a merger, acquisition, or sale of assets, subject to PIPEDA requirements for such transactions.
6. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically: quote request information is retained for a maximum of twenty-four (24) months from the date of submission; automatically collected technical data (such as server logs) is retained for a maximum of twelve (12) months; cookie data is retained according to the lifespan of each cookie type, as described in Section 2.3.
Upon expiry of the applicable retention period, or upon your request for deletion (subject to legal requirements), your personal information will be securely destroyed, erased, or anonymized.
7. Data Security
We implement reasonable physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to: encryption of data in transit using SSL/TLS protocols; secure hosting infrastructure with industry-standard firewalls and intrusion detection systems; access controls limiting personal information access to authorized personnel only; regular security assessments and updates to our systems and practices.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
8. Your Rights Under PIPEDA
As a resident of Canada, you have the following rights under PIPEDA with respect to your personal information:
Right of Access: You may request access to the personal information we hold about you. We will respond to your access request within thirty (30) days, as required by PIPEDA.
Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
Right to Complain: If you believe we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
To exercise any of these rights, please contact us at contact@evchargerinstallationkw.ca
9. Children’s Privacy
This Website is not directed at individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Third-Party Websites
This Website may contain links to external websites that are not operated by us, including contractor websites, utility company pages, and government resources. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external website you visit through links on our Website.
11. Canada’s Anti-Spam Legislation (CASL) Compliance
We comply fully with Canada’s Anti-Spam Legislation (CASL). We will not send you commercial electronic messages (CEMs) unless we have obtained your express consent or have an existing business relationship with you as defined under CASL. Every commercial electronic message we send will include: a clear identification of the sender; our valid mailing and contact information; a functional and prominently displayed unsubscribe mechanism that processes requests within ten (10) business days.
You may unsubscribe from our commercial electronic messages at any time by using the unsubscribe link included in each message or by contacting us directly.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the revised policy. Material changes will be communicated through a prominent notice on the Website.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
EV Charger Installation KW
Website: evchargerinstallationkw.ca